Privacy
Your privacy, plainly explained
We only collect what we need to quote and arrange your move, we keep it secure, and we never sell it. Here’s exactly what we hold, why, and the rights you have over it.
Who we are
Twickenham Removals (twickenham-removals.uk) is the data controller for the information you share with us. For any privacy question, email contact@twickenham-removals.uk.
What we collect
When you use the quote form or contact us, we collect the details you give us: your name, phone number, email address, the pickup and drop-off addresses, a moving date if you provide one, and any notes about the move. We also collect basic, anonymised analytics about how the site is used so we can improve it.
Why we use it
- To prepare and send you a written quote for your move.
- To contact you about your enquiry and, if you book, to arrange and carry out the move.
- To handle customs and transit paperwork on a European move, where relevant.
- To keep records we’re legally required to keep, and to understand how the site is used.
The legal basis
We process your enquiry details to take steps at your request before entering a contract, and to perform that contract if you book. Anonymous analytics rely on our legitimate interest in improving the site, and on your consent where required.
Who we share it with
We don’t sell your data and we don’t share it for marketing. We use it internally to quote and run your move. Where a move needs it — for example customs authorities on a European move, or trusted partners who help deliver part of the service — we share only what’s necessary, and only to complete your move. Service providers who process data on our behalf (such as email and analytics) do so under agreement.
How long we keep it
We keep enquiry and booking details for as long as we need them to provide the service and to meet our legal and accounting obligations, after which they’re securely deleted. If your enquiry doesn’t lead to a booking, we keep it only for a reasonable period and then remove it.
Cookies and analytics
The site uses privacy-respecting analytics to understand traffic and improve the pages. These don’t identify you personally. You can block or delete cookies in your browser settings; the site works without them.
Your rights
Under UK GDPR you can ask to see the data we hold about you, correct it, delete it, or object to or restrict how we use it. To exercise any of these, email contact@twickenham-removals.uk and we’ll respond within the period the law allows. You also have the right to complain to the Information Commissioner’s Office (ICO).
Security
We take sensible technical and organisational measures to keep your information secure and to prevent unauthorised access. No transmission over the internet is ever completely risk-free, but we work to protect what you share with us.
Changes to this policy
We may update this policy from time to time. The current version always lives on this page, so please check back if you’d like to see how we handle your data.